Return and Refund Policy

Returns And Refunds


We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 Damages and issues

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. 

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get you the product you ordered!

You can always contact us for any return question at


If your product is defective and you require a replacement, simply follow these instructions:

  • Take a clear photo/video of the defect.
  • Email with a sentence about the defect and attach your video
  • Once approved, send back your product, and all contents it came with, as directed
  • A replacement of your product will be processed once we have received the defective one


you will receive your refund as soon as you ship the returned product back


Phone: +525589938519

Monday-Sunday 9am-5pm 

Address:Calzada Ermita Iztapalapa 3417, Colonia Xalpa, Alcaldia Iztapalapa, CP 09640 Local B16 Plaza Ermita Iztapalapa (coppel)